CLIENT'S CHARTER

We personnel of MOW are committed to provide professional and quality services as well as to guarantee clients satisfaction in carrying out our duties with:

• To ensure the quality of the development of Federal roads and Federal Common user Buildings is implemented based on the agreed concession Agreement.

• To ensure the yearly allocation of development is spent more than 96% according to the duration, standard, specification and fixed cost.
• To ensure every client’s complains received is given an initial response in within 3 working days from the date the complains were received.
• To process and approve applications of various contractor registration, within the own duration from the date the completed application was received.
• To publish ‘Road Traffic Volume Malaysia’ before 30 June every year.
• To process and approve applications for ‘Skim Kumpulan Wang Amanah Kontraktor (SKWAK) in within 30 working days from the date the completed application was received.

• To organise ‘Pertandingan Kemahiran Malaysia’ (Malaysia’s Skill Competition) annually.

Achievement of Client's Charter