Client's Charter

Audience based content



Jika anda mempunyai sebarang aduan berkaitan rasuah, penyelewengan, salahguna kuasa serta perlanggaran tatakelakuan dan integriti yang melibatkan kakitangan di Kementerian ini, salurkan aduan tersebut di sini.


Pengarah Unit Integriti,
Unit Integriti,
Kementerian Kerja Raya,
Tingkat 13, Blok B, Kompleks Kerja Raya,
Jalan Sultan Salahuddin,
50580 Kuala Lumpur

No. Tel: 03-27715501
Faks: 03-27111014

MoW Community
Concession Company

Ekosistem Kondusif Sektor Awam ( EKSA )


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We personnel of MOW are committed to provide professional and quality services as well as to guarantee clients satisfaction in carrying out our duties with:

  • To ensure the quality of the development of Federal roads and Federal Common user Buildings is implemented based on the agreed concession Agreement.
  • To ensure the yearly allocation of development is spent more than 96% according to the duration, standard, specification and fixed cost.
  • To ensure every client’s complains received is given an initial response in within 3 working days from the date the complains were received.
  • To process and approve applications of various contractor registration, within the own duration from the date the completed application was received.
  • To publish ‘Road Traffic Volume Malaysia’ before 30 June every year.
  • To process and approve applications for ‘Skim Kumpulan Wang Amanah Kontraktor (SKWAK) in within 30 working days from the date the completed application was received.
  • To organise ‘Pertandingan Kemahiran Malaysia’ (Malaysia’s Skill Competition) annually.


Achievement of Client's Charter

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