Client's Charter

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Integriti@KKR

Informasi

Jika anda mempunyai sebarang aduan berkaitan rasuah, penyelewengan, salahguna kuasa serta perlanggaran tatakelakuan dan integriti yang melibatkan kakitangan di Kementerian ini, salurkan aduan tersebut di sini.

Alamat:

Pengarah Unit Integriti,
Unit Integriti,
Kementerian Kerja Raya,
Tingkat 13, Blok B, Kompleks Kerja Raya,
Jalan Sultan Salahuddin,
50580 Kuala Lumpur

No. Tel: 03-27715501
Faks: 03-27111014
Email: ui@kkr.gov.my

Contractor
MoW Community
Concession Company
Inovasi

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CLIENT'S CHARTER

We personnel of MOW are committed to provide professional and quality services as well as to guarantee clients satisfaction in carrying out our duties with:

  • To ensure the quality of the development of Federal roads and Federal Common user Buildings is implemented based on the agreed concession Agreement.
  • To ensure the yearly allocation of development is spent more than 96% according to the duration, standard, specification and fixed cost.
  • To ensure every client’s complains received is given an initial response in within 3 working days from the date the complains were received.
  • To process and approve applications of various contractor registration, within the own duration from the date the completed application was received.
  • To publish ‘Road Traffic Volume Malaysia’ before 30 June every year.
  • To process and approve applications for ‘Skim Kumpulan Wang Amanah Kontraktor (SKWAK) in within 30 working days from the date the completed application was received.
  • To organise ‘Pertandingan Kemahiran Malaysia’ (Malaysia’s Skill Competition) annually.

 

Achievement of Client's Charter

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